Complaints Process
If you are unhappy with any aspect of our service then please let us know.
Please forward all complaints in writing to casinosupport@atrcasinoclub.com
We will endeavour to respond to all complaints initially within 24 - 48 hours. Depending on the severity of your complaint, at this point we will confirm the appropriate next stages we will be taking to ensure your complaint is handled to the mutual satisfaction of yourself and the At The Races Casino Club.
Our customers also have the right to complain to the Alderney Gambling Control Comission. Full details can be found on their website.